Sale Terms and Conditions
For All Purchases:
Due to the digital nature of our products, we have a no refund policy. However, we understand mistakes happen and we are here to help.
With any issue, you must first contact us and allows us the opportunity to work with you and solve the problem. This must be done within 14 days from the date of your purchase. Contact firstname.lastname@example.org
Unfortunately, we will not be able to refund your purchase for the following reasons:
- You purchased the item by accident.
- You do not have the correct software or hardware/lack the expertise to use the item and its file types.
- You want to exchange it for another item.
- You no longer want or need the item.
- You are unhappy with the item (see note below).
- You have trouble downloading the item. (Our support team can work with you.)
- You need a partial refund for an item you have previously purchased that is now part of a big bundle.
- You can not download/extract the files after purchase (Our support team can work with you, but can not control your machine or browser.)
- Discount codes can not be retroactively applied. You must ensure any code has properly applied prior to completing checkout.
Please double check that you are purchasing the correct version. Once a file has been downloaded we will not swap files.
Once a refund has been processed, the refunded item will be deleted from your account indefinitely and we trust that you will remove it from your machine as well.
All refunds are at the sole discretion of Oliver Jenkins.
If you have any further questions, please do not hesitate to contact us for assistance.
Note: Presets are not filters. It is important to know that presets are a starting a point and sometimes you will need to tweak settings to get the perfect photo. With any preset from anywhere, what you get in the end will depend heavily on what you start with as well.